Account Information

The method and guidelines on opening, retrieving and confirming a Pinnacle account and password, including how to self exclude an account.

What is your customer complaint procedure?
Customers may submit a formal complaint by forwarding an email, or submitting a ticket via the Contact us page on the site using their registered email addr...
Wed, 11 Apr, 2018 at 9:08 AM
Do you charge any inactivity fee?
We will charge a fee of €5 (or currency equivalent) per calendar month if there has been no activity recorded on your account for twelve consecutive months ...
Mon, 17 Dec, 2018 at 9:06 AM
How do i unsubscribe myself from marketing emails?
In order to unsubscribe from receiving marketing emails please click here.  You will be automatically guided through the unsubscribe process.  
Tue, 12 Mar, 2019 at 6:37 AM