Account Verification FAQ
The process of validating your account, including why we need to verify your information.
If your Credit Cards are not verified, you will not be allowed to make any withdrawals (with any payment method).
Tue, 11 Jul, 2017 at 1:12 PM
To verify your Credit Cards, the following information is required and must be received legibly:
Photo ID: Passport, Driver's License or National ...
Thu, 4 Jan, 2018 at 1:33 PM
For Passport, Identity Card and Driving Licence the maximum size for each file is 8MB. For Utility Bill, Bank Statement, Credit Card, Voided Check and O...
Mon, 6 Nov, 2017 at 8:50 AM
If you are having issues or are unable to upload your documents, please try the following: Clear your cache and cookies Try a different browser Choose t...
Wed, 31 Oct, 2018 at 11:11 AM
To access the link from within your account, please go to the Personal Details section. On Classic view, click on “My account” and select “Personal Detail...
Thu, 25 Jul, 2019 at 4:41 AM
If you are experiencing problems with the Upload Tool and you want to report it, please include the following information: What browser you are using Wha...
Wed, 31 Oct, 2018 at 11:12 AM