Thank you for contacting us.
We regret to hear you wish to deactivate your account with us here at Pinnacle, as we never wish to lose a valued client. It would be good for us to understand the reason why you are considering deactivating your account as we’re continuously working hard to improve our product and services and would therefore appreciate your feedback.
I can confirm that your account has now been restricted in terms of deposits and wagering access with immediate effect.
In order for us to proceed with your request, we would need the time frame for the deactivation. You can choose between 6 months, 1, 3 or 5 years and Permanent.
We also recommend for you to read our deactivation policy as described on the Responsible Gaming Page of our website.
We look forward to your reply.