Thank you for contacting us.
I’m pleased to confirm that we’ve received and acknowledged your request to set a Loss Limit to your account.
As a responsible gaming operator, it is our duty of care to make sure our players are playing responsibly, safely and within their limits.
In order to move forward with your request, we have a procedure in place whereby you have to clarify the longevity of the time frame. Risk Limits can be set for;
A. Daily
B. Weekly
C. Monthly
Please note that this limit will be recurring, meaning that it will be auto-renewed after the set period of time. Additionally, should you wish to remove this limit, there is a mandatory cooling off period of 72 hours from when the request is submitted for the restriction to be lifted. We cannot override this feature or make any exceptions. This waiting period also applies should you wish to increase your loss limit.
We would also like to emphasize on the difference between Risk and Loss limit. Risk limit is pretty straightforward; it is based on the amount you are risking.
For Loss limits, please take into account that winnings derived from bets graded within the restriction period will count towards your maximum Loss limit for the said period. Winnings will be added to your Loss limit maximum amount. For example, if your maximum Loss limit per week is 10 SEK and you win 30 SEK this same week, your total Loss limit will increase to 40 SEK.
We will wait for your response to finalize your request.